INGNOK FAQs

HDMI only transmits video and audio; it does not provide power. If you use HDMI, connect an additional power source rated 5V/2A or higher so the monitor can turn on and run steadily.

Please make sure your device's USB-C port supports video output, often called DisplayPort Alt Mode or full-featured USB-C. If your USB-C port only supports charging or data transfer, use the HDMI connection instead.

This usually means the power supply is not strong enough. Higher brightness needs more power. Connect the monitor to a charger, power bank, or USB-C power source rated at least 5V/2A to keep the display stable.

The monitor may have entered test mode. Press and hold the center button on the monitor edge for about 3 seconds to power it off, then press and hold again to restart. The normal menu should return after rebooting.

Yes. INGNOK portable monitors are designed for common laptop and console setups, including MacBook, Windows laptops, Nintendo Switch, PlayStation, Xbox, and other devices with compatible USB-C or HDMI video output.

The 15.6 inch model is easier to carry for travel, study, and remote work. The 18.5 inch model gives more screen space for multitasking, gaming, creative work, and desktop-style setups.

Many customers already use compatible USB-C chargers or power banks. To reduce unnecessary accessories and waste, some models may not include a separate adapter. Please use a reliable power source that meets the monitor's power requirements.

The INGNOK 15.6 inch Digital Calendar is a WiFi touchscreen family organizer for schedules, chores, reminders, to-do lists, and photo sharing. It is designed for kitchens, home offices, family rooms, and shared spaces.

No. The INGNOK Digital Calendar is designed with no monthly subscription fees for its key calendar and organization features.

Yes. The digital calendar can help keep family schedules updated by syncing with supported calendar apps such as Google Calendar and Outlook, so events can stay visible in one shared place.

Yes. The INGNOK Digital Calendar supports photo and video sharing through WiFi, so it can display family photos when you are not actively checking schedules or tasks.

Popular locations include the kitchen command center, hallway, home office, family room, or any place where the household checks daily schedules. Keep it near a power outlet and within easy viewing distance.

It is designed as an always-visible home organizer and should be connected to power during use. This keeps schedules, reminders, and photos available throughout the day.

Standard shipping typically takes 4-7 business days after dispatch. Expedited shipping, when available, typically takes 1-3 business days. Exact delivery options may vary by destination and product.

Yes. After your order ships, you will receive an email with tracking details so you can follow the delivery status.

If your order has not shipped yet, contact us as soon as possible. Once an order has shipped, the shipping address usually cannot be changed. Please double-check your address before checkout.

Available shipping countries and regions may vary by product and warehouse. The most accurate shipping options will appear at checkout after you enter your delivery address.

You can request a return or refund within 30 days of receiving your order. Items should be unused, in original condition, and returned with original packaging and accessories when applicable.

If the return is caused by our error, such as a damaged or incorrect item, we will help cover the return shipping according to our policy. If the return is due to customer preference, the customer may be responsible for return shipping.

After we receive and inspect the returned item, we will email you with the refund status. Approved refunds are processed to the original payment method, and the final posting time depends on your bank or card issuer.

INGNOK accepts secure payment methods shown at checkout, including major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other available regional payment options.

Yes. Checkout is protected by secure payment processing. INGNOK does not store your full credit card details on its own servers.

Please contact our support team with your order number, product model, device type, connection method, and photos or videos of the issue if available. These details help us diagnose the problem faster.

You can contact us at support@ingnok.com. Our team will help with product setup, troubleshooting, warranty questions, and after-sales service.